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Frequently Asked Questions

Order Queries

How do I know that my order has been placed?

If you have an order number then your order has been received. You should also receive an order acknowledgment within 24 hours. If you do not receive this confirmation then please Contact Us.

Payment Queries

When will my debit/credit card be charged?

Debit/Credit cards are charged at the time of the order, before the order is shipped out.

Can I pay by cheque/postal order?

Yes, you can pay by cheque and/or postal order though your order will only be processed once this payment has been received and cleared.

Cheques and/or postal orders should be made payable to 6202 Limited and posted to:

Delightful Heels
6202 Limited
1 Blackburn House
Nursery Lane
HALIFAX
West Yorkshire
HX3 5SJ

Is it secure to order from this site?

Our website uses 256 bit data encryption to send any personal information between you and our servers during your order and registration process.

We do not store your credit card details on our website.

Upon completing your order and choosing to pay by debit/credit card you will be securely redirected to our secure payment gateway who handle all our card payments. Every transaction is encrypted using advanced encryption technology.

Delivery

How much does delivery cost?

Standard delivery is FREE to the UK mainland on all products.

This service is normally Royal Mail 2nd Class Signed For or DPD 48 Hour Tracked.

We offer upgrades on these services which are offered and calculated at checkout where available.

International services depend on the item and the where, globally, we are posting to. Again, these are calculated at checkout where available.

How do I track my order?

Once your order has been shipped you will receive an email with links and a consignment number to track your package.

When will my item be delivered?

Your order will be delivered as per the tracking information provided to you at the point of dispatch.

If you do not see your tracking details please check your spam mail folder or check your order details in your account.

Please note… the estimated time from ordering to dispatch is shown on the product page of the particular item on our website.

I won’t be home what can I do?

With Royal Mail and all carriers if you are not able to be home for delivery of your shoes or boots you will be left a card confirming a missed delivery.

With this card and your tracking you can speak with the carrier and:-

Request a specific day for re-delivery.

Arrange to collect your parcel from their own depot.

In some cases arrange a delivery to a collection point.
Please note… this service is not guaranteed.

Returns & Refunds

What is your International Returns Policy?

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What do I do if my item is incorrect or faulty?

We are extremely sorry to hear if you have any issue with your recent purchase.

Please see our Return Policy for specific help.

Can I return an item for an exchange instead of a refund?

Yes… you can simply return the order with a request for an exchange, only for the same item, in the same colour but a different size.

Please see our Return Policy for more information.

How much does a return cost?

The cost of a return depends on which carrier service you decide to use to return the item though it is advised that you return the item(s) using a tracked service.

Where is my refund?

We are extremely sorry to hear if you have any issue with your recent purchase.

We aim to complete all returns within 5 working days of receipt (this does not include weekends and bank holidays).

Please note it can take your bank a further 2 to 10 days for funds to show back on your statement depending on your card issuer. If you have any questions relating to your refund please do not hesitate to contact us.

Your Privacy And Data

Does your site you cookies?

Yes, our website uses cookies to help you with a better shopping experience.

For full details please see our Cookie Policy.

Do you keep my personal information?

Yes, your personal information such as delivery address and item ordered are securely stored in our e-commerce database which uses 256-bit SSL encryption.

We only use this information so you can make future orders by logging in to your secure account and for the purposes of processing your order.

We do not store your credit card details.

For more information, please see our Privacy Policy.

Do you sell or trade any of my information?

Absolutely not: We do not sell or trade any of your information with anyone under any circumstances.

Click here to review our Privacy Policy.

Everything Else

Can you send me a catalogue?

Unfortunately we do not currently offer a brochure or catalogue, but all our products and prices are available on our easy-to-use website.

Do you have a shop I can visit?

We are solely an e-commerce/internet based business and as such we don’t have a store on the high street.

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