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Return Policy

You may return an item within 14 days of delivery for an exchange or a refund though we ask that:-

  • When returning shoes and boots PLEASE DO NOT WRITE ON THE BOX.
  • Return items must be unworn and unwashed.
  • Items must be returned with all tags and in their original packaging.
    • Please note… Pleaser Shoes have packaging and shoe bags etc (these are are to be included in your return).
  • Shoes must be tried on indoors and not show any signs of wear or soiling to the sole.
  • The hygiene seal must still be attached to return any swimwear or lingerie.
  • We are unable to accept returned items which have been marked by makeup, false tan or creams and ask for care to be taken when trying your items on.

Returns opened after 14 days of receipt may only be eligible for a credit note at our discretion and considered on an individual basis.

Our returns process:

Download an RMF, (Returns Management Form) and authorisation number. DO NOT Return your items without an RMF as it may result in your return being incorrectly processed, and/or delayed.

Download your RMF form here.

Please contact us to inform us of your intention to return any item(s) so we can confirm your RMN (Returns Management Number) which goes on the top of this form.

Repack the item with all the tags still attached following the important information detailed above.

Please return in suitable packaging to avoid damage.

It is advised that you return the item(s) using a tracked service.

We accept no responsibility for any items that are lost in transit to us.

Finally, please return your item to the address below.

Delightful Heels Returns
6202 Limited
1 Blackburn House
Nursery Lane
West Yorkshire

Once we have received your return we will then process your request for either a refund or replacement.

Please allow up to 5 working days from receipt of your return for this to be done.

How much does a return cost?

The cost of a return depends on which carrier service you decide to use to return the item though it is advised that you return the item(s) using a tracked service.

What do I do if my item is incorrect or faulty?

We are extremely sorry to hear if you have any issue with your recent purchase.

In the first instance please contact us stating your order number, some details of the issue and where possible any images you think may be helpful in resolving your issue.

Our Customer Service Team will then get this resolved for you as soon as possible.

Where is my refund?

We are extremely sorry to hear if you have any issue with your recent purchase.

We aim to complete all returns within 5 working days of receipt (this does not include weekends and bank holidays).

Please note it can take your bank a further 2 to 10 days for funds to show back on your statement depending on your card issuer. If you have any questions relating to your refund please do not hesitate to contact us.

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